Invitation to provide Outsourcing Services to one of the leading Financial Institution in Sub-Shaharan Africa!
Expression of Interest
A leading Bank in sub-Saharan Africa. and undoubtedly the most successful financial services Institution in Nigeria is currently overhauling its Learning Management function comprising five (5) learning centres located in Lagos, Ibadan, Jos, Abuja and Kano. The need has therefore been identified for certain processes within its Training Administration and Support unit to be outsourced in order to focus on its core mandate the provision of a structured platform for holistic Talent Development. Our expectation is that through the new outsourcing arrangements, the following benefits will be derived:
- Cost savings through improved overall efficiency as well as the elimination of waste and redundancy
- Access to best-in-class processes and technical expertise from service providers
- A single point of responsibility and accountability for service delivery
- Consistency in overall service experience, leading to improved customer satisfaction and business impact.
The following processes are therefore to be outsourced:
| 1.0 Training Programme Coordination
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2.0 Hospitality Management
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| 1.1 General Training Coordination
1.2 Pre-Course Evaluation Administration 1.3 Test Administration 1.4 Programme Evaluation and Reporting 1.5 Training Vendor/Facilitator Liaison
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2.1 Facilities Management & Maintenance 2.2 Provision of Catering Services 2.3 Hostel Management and Administration
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Outsourcing Model
The points below describe the proposed model for various segments of the outsourcing arrangements Training Programme Coordination as well as Hospitality Management:
| Governance | The governance structure of choice is a “Buyer-Vendor” model
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| Tenure | An initial 2-year duration is proposed for the outsosurcing contract
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| Pricing |
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| Day to Day Administration |
Service Level Agreement (SLA) Driven |
Requirements:
Outsourcing Vendors must be Limited Liability Companies or Registered Partnerships with proven pedigree and expertise in the management, administration and provision of Training Programme Coordination and/or Hospitality Management Services.
To Apply:
Interested and qualified Vendors should please forward detailed proposals (as a formal Expression of Interest) via email to OutsourcingVendors@learning4performance.info on or before Wednesday, 30th May, 2012. Proposals MUST contain the following information:
1. Company Profile (including Board Composition)
2. Key Officers (Management Team)
3. Area of Outsourcing Focus:
0 – Training Programme Coordination, or
2.0 – Hospitality Management
4. Evidence of Financial Stability/Capacity
5. Track Record/References
6. Geographic Coverage
7. Contact Details (and company website if available)
Please Note:
Following the receipt of proposals indicating a formal Expression of Interest, shortlisted Vendors will be required to visit each of the five (5) learning centres in order to establish the current activity levels for various items that may affect the areas to be outsourced:
- Floor Space (in sq. metres)
- Actual Facilities (e.g. Hostels) and Equipment (e.g. Gym)
- Training Plans/Throughput
- Manning Levels per Geographical Area
Shortlisted Vendors will be contacted on or before 3rd June, 2012 .
Kindly note that no fees will be chargeable for the submission of proposals.
which organization is sourcing for this vendors