Invitation for Bids (IFB)
Federal Government of Nigeria
Federal Inland Revenue Service (FIRS)
Supply and Implementation of Contact Centre/CRM
IFB: Information Technology Project
Issuance Date: Monday, 29 August, 2011.
The Federal Inland Revenue Service (FIRS) wishes to draw the attention of the public to its advertisement in The Nation newspaper of Thursday September 2, 2010, wherein interested prospective vendors were invited to tender for some Information and Communication projects including an “Out sourced Contact Centre Service”. The Contact Centre Service was however stepped down. The project is now being re-advertised as “Supply and Implementation of Contact Centre/CRM Service”.
2. The Federal Inland Revenue Service, therefore, wishes to procure A “Contact Centre/CRM Service” that will provide Taxpayers with direct and instant access to the FIRS
3. Bidding will be conducted using the International Competitive bidding procedures.
4. The FIRS now invites sealed bids from eligible Bidders for the supply of a “Contact Centre/CRM Service”
Eligibility to Participate
5. Bidding is open to all bidders as defined in the guidelines that meet the following minimum qualification criteria:
- The bidder must be a corporate entity, not an individual
- The bidder must have been in operations for a minimum of three (3) consecutive years
- The bidder must have functional local (Nigerian) offices and the bulk of the implementation team must be based in Nigeria
- The bidder must have prior experience implementing “Contact Centre in other organizations. These organizations must be similar to FIRS in size. Experience implementing the Service in a large tax/revenue agency similar to FIRS (with offices in each of the state 36 states of the federation) is highly desirable.
- The proposed solution must be upgradeable, and must allow for additional programs/modules, interfaces custom reports, batch processes, etc to be added on a site specific basis without changing baseline source code, in a manner that does not prevent or unduly complicate the upgrade path.
The bidding company must submit:
- A certified copy of her Current Tax Clearance Certificate and any other documentation proving that the (Company (and any partners in the case of joint bids or consortium) is in good standing with Tax Authorities in their respective countries,
- Audited financial statements for the last 3 years to demonstrate the financial capability of the bidder in terms of profitability and adequate working capital.
- Legally binding joint ventures agreement if the bid is in partnership or in a consortium with other(s)
- A sworn affidavit that the company is not in receivership or about to be in receivership.
- A sworn affidavit of disclosure stating clearly if any officer of the Federal Inland Revenue Service (FIRS) or Bureau for Public Procurement (BPP) is a former or present Director/Chairman of the company; and that the company does not have any Director/Chairman who has been convicted in any country for any criminal offence relating to financial impropriety.
- A sworn affidavit that the company is not a replacement for a hitherto tax defaulting company.
- Evidence of Having fulfilled all obligations with regards to pensions and Social contributions as provided in the pensions Act of 2004 (for local companies and local partners of foreign companies).
- Evidence of registration with the relevant professional body related to the project.
Not Eligible
All vendors who have not met past or current contractual obligations to FIRS
6. Interested eligible Bidders may obtain further information from the Federal Inland Revenue Service (FIRS) and inspect the bidding documents from 8:00am – 400pm, Monday to Friday (exclusive of Public Holidays) at the Procurement Department, FIRS Head Office, Room 128, No 15 Sokode Crescent, Wuse Zone 5, PMB 33, Garki, Abuja, Nigeria. Phone: +234 (0) 8074983355.
Tender Documents/Fee
7. A complete set of bidding documents in English Language may be purchased from Procurement Department, FIRS Head Office,
No. 15 Sokode Crescent Wuse Zone 5 Abuja upon the payment of a non-refundable tender fee of N30,000,00 (Thirty thousand naira only) to FIRS. Interested bidders who responded to the advertisement of September 2010 and paid for tender documents are not required to pay again. They are however required to present the receipt for the tender fee earlier paid, for verification/certification by the Procurement Department
Submission/Opening of Tenders
8. All tenders must be sealed, clearly marked as indicated in the RFP, registered, addressed and must be delivered in person to the address below at or before 12:noon On 29th September 2011. Late bids will be rejected. Bids received will be opened in the presence of the Bidders’ representatives who choose to attend at the address below at 14:00pm on 29th September 2011.
The Procurement Department
Federal Inland Revenue Service
Revenue House
No 15 Sokoto Crescent Wuse Zone 5
PMB 33, Garki
FCT Abuja – NIGERIA Tel: (+234-0) 8074983355
Firsprocurement@firs.gov.ng, procurement@firs.gov.ng
Signed:
Peter B. Hena
Director, Procurement Department
For: Executive Chairman, FIRS
