CENTRAL BANK OF NIGERIA
NOTICE OF INVITATION FOR BID
1.0 INTRODUCTION
The Central Bank of Nigeria invites, sealed bids from bidders for the supply and implementation of a service centre solution for the Central Bank of Nigeria.
2.0 SCOPE OF WORK
The details of the scope of work are contained in the Invitation for Bid (IFB) document. The project should include but not be limited to the following.
- Supply and implement a VolP Call Centre for the Bank.
- Supply and implement a Customer Relationship Management (CRM) solution for the Bank that is compliant with IT Infrastructure Library (ITIL) v3
- Integrate the VolP Call Centre with the CRM solution.
- Integrate the CRM solution with Active Directory, email. Network Monitoring software, etc.
- Provide training (technical and user) in the operation of the system.
- Skill transfer in managing and operating the system.
- Project Management for all above functions.
- Warranty for agreed period of time.
MANDATORY (without which the firm will be disqualified)
(i) Evidence of registration with Corporate Affairs Commission.
(ii) Certified true copy of Memorandum and Article of Association.
(iii) Evidence of payment of tax for the last three (3) years as at when due
(iv) Evidence of employees’ Retirement Savings Account (RSA) with Pension Fund Administrator
(v) Evidence of remitting employer and employees pension contribution to appropriate pension fund custodian
(vi) Evidence of Transferring all Pension Funds and Assets prior to the commencement of the pension reform Act to license pension operators
3.0 GENERAL REQUIREMENTS
Interested and competent consultants wishing to carry out the above job shall submit, amongst others, the following documents for verification:
a.) Comprehensive company profile including registered address, functional contact email address GSM phone number(s), and detailed Resume of relevant staff.
b.) Previous, verifiable evidence of experience on similar projects successfully executed in an organization similar in size and complexity to the CBN (evidence of verifiable certificate of completion should be provided)
c.) Reference letter from bank stating financial ability to carry out such project(s)
d.) Current company’s audited statement of accounts.
e.) The vendor must have internationally recognized certification in the solution they intend to provide
f.) The company must be registered by Computer Professionals Registration Council of Nigeria (CRN)
4.0 COLLECTION OF BID DOCUMENT
Interested and competent consultants wishing to carry out the above job should collect the Invitation for Bid (IFB) document from the Secretary Major Contract Tenders Committee, PSSD (2nd Floor, Wing C) CBN Head Office Abuja on the payment of a non-refundable fee of N50,000.00 (Fifty Thousand Naira Only). The payment will be in Bank Draft payable to CENTRAL BANK OF NIGERIA.
5.0 SUBMISSION
The submission will be in two separate envelopes.
A. The General Requirements and the technical solution should be submitted in one wax sealed envelope boldly marked at the top left corner “Prequalification and Tender for Implementation of a Service Centre Solution for Central Bank of Nigeria”
B. The Financial Bid should be submitted in another wax sealed envelope boldly marked at the top left corner: Financial Bid for Implementation of a Service Centre Solution for Central Bank of Nigeria”
The submissions should be addressed to:
The Secretary,
Major Contracts Tenders Committee
2nd Floor, Wing C
CBN Head Office Complex,
Central Business District,
Abuja, FCT Nigeria.
Fax NO: 09-462-37215
E-mail: tenders@cbn.gov.ng
Closing Date
All submissions must be received at the above address on or before 19th May 2011.
IMPORTANT NOTICE
A) Only successful pre-qualified company(s) will have their Financial Bids evaluated. Full tendering procedure will be applied to consultants prequalified and found capable of executing the project.
B) Nothing in the advert shall be construed to be a commitment on the part of the CBN.
C) The successful consultants will be contacted
Signed
MANAGEMENT
